PRIVACY STATEMENT

Introduction

www.vitalityplus.co.nz (“this website”) is operated by Vital Health Essentials Ltd. (“we”, “us”, “our”).

We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Terms of Use

This privacy policy must be read in conjunction with our Terms and Conditions.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions.

We collect personal information from you (including, without limitation, your name, email address, phone number and address) when you browse our store, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.  This information is used to correspond with you, deliver products to you or fulfill any other aspect of our service, and communicate with you about our products and services, including marketing and promotional materials.

We also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website which is made available to use.  This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Use of our website requires you to accept certain email communications from us, some of which you are required to receive in order for us to be able to fulfill our service, e.g. we send an ‘order confirmation’ email confirming that your order has been successfully placed.  We also send marketing and promotional emails from time to time, but these are optional and you will always be provided with a link to ‘Unsubscribe’ from any such emails.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at any time, by contacting us at info@vitalityplus.co.nz or mailing us at:

Vital Health Essentials Ltd
P.O. Box 74134,
Greenlane,
Auckland 1546

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SECTION 3 – DISCLOSURE

We may release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Vital Health Essentials Ltd, our users, or others.  To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process.

SECTION 4 – www.vitalityplus.co.nz

Our store is hosted on Hosting Buzz. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Hosting Buzz’s data storage, databases and the general application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then www.paymentexpress.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read www.paymentexpress.com’s Terms of Service:
(https://www.paymentexpress.com/About/About_DPS/Terms_and_Conditions)
or Privacy Statement (https://www.paymentexpress.com/About/About_DPS/Privacy_Policy.aspx).

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links banners on our site, they may direct you away from our site, you will be subject to the third party’s privacy policies.  We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy from time to time, we encourage you to check this policy regularly for any modifications or updates.  Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  Your continued use of our Service after any changes have been posted on our Website indicates your acceptance of those changes.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy_compliance@vitalityplus.co.nz or by mail at

[Re: Privacy Compliance Officer]

Vital Health Essentials Ltd
P.O. Box 74134,
Greenlane,
Auckland 1546