Returns

If you changed your mind about a product and it is in resalable condition, you can return it within 30 days of receipt for a full refund. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Please wrap your returned product well (products that have been damaged in transit back to us will not be refunded) and return it to us with your order number as a reference to the following address:

Vital Health Essentials Ltd
Returns
PO Box 74134
Greenlane
Auckland 1546
Order number:

__

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 10 working days and an email confirmation will be sent.  A credit will automatically be applied to your credit card or original method of payment.

Unwanted Heat Sensitive Products

We use a non-refrigerated delivery service. The Heat Sensitive products we stock will retain their efficacy under normal domestic delivery circumstances.

If you order a Heat Sensitive product and would like it left in a particular location (for example somewhere cool), it is your responsibility to provide us with delivery instructions for the courier. You can do this using the ‘Delivery Instructions’ field at check out and we’ll note it on your parcel. We cannot accept returns for Heat Sensitive products that have, for example, been left in a hot letterbox all day, or similar situations beyond our control.

Ingredient Listings

We endeavor to reflect the full ingredient list on each product on our online shop. Please note though that in many instances only the active ingredients of a supplement are listed on our website and not the inactive ingredients (e.g. fillers, tableting/encapsulating aids). If you’re concerned about or have a sensitivity to any of the inactive ingredients commonly used in the manufacture of dietary supplements (e.g. silica, cornstarch, magnesium stearate), then we ask that you please check the label of your products carefully before opening them.

We aren’t able to accept returns of opened products due to their containing inactive ingredients you weren’t aware of. Please feel free to contact us directly to enquire about the inactive ingredients of any particular product(s) you’re interested in. We’ll gladly check the label for you and/or put you in touch with the manufacturer prior to your ordering.

Out Of Stock Products

In the case of you placing an order for a product that subsequently becomes unavailable or there is a delay in delivery, we will contact you via email within 24 hours to advise you of the situation.

Occasionally, a product you order may be temporarily out of stock. In this case we’ll contact you promptly to make arrangements to either substitute or delete the item, or hold your order until the item becomes available again. Naturally we’ll refund you for any goods we can’t supply unless you agree to a substitute.

Back Ordered Products

In the case of you placing a back order for a product, kindly give us 10 working days to source for the same. As some of the products do require large quantities of natural ingredients to craft, sometimes it is possible for unforeseen delays.  We will contact you via email within 10 working days to advise you of such a situation or to confirm your delivery. Naturally we’ll refund you for any goods we can’t supply unless you agree to a substitute.

Damaged In Transit

We take every care to ensure your goods reach you in perfect condition and accept full responsibility for products damaged in transit. In the unlikely event your goods do not reach you in a satisfactory condition, please contact us.

We will gladly issue you with a refund or arrange a replacement where possible. Please keep any damaged items and packaging in the same condition as they are received, and email us a photo if possible. This can assist us in making a claim to the courier.

Damaged products on international parcels have to be assessed by a post shop near your address and issued with a damage report within 7 days of receipt. We will not be able to refund for damaged products unless we receive a damage report from your country’s postal authority.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vitalityplus.co.nz.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@vitalityplus.co.nz and send your item to:

Vital Health Essentials Ltd
Returns
PO Box 74134
Greenlane
Auckland 1546
Order number:

__

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Vital Health Essentials Ltd
Returns
PO Box 74134
Greenlane
Auckland 1546
Order number:

__

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.